PAYMENTS & PRICING

Pricing Plans

Brown’s Gas Company understands that not one single payment plan is the right fit for everyone, so we offer a variety of choices to best suit your needs:

In-House Credit Accounts
Budget Plan Accounts
Credit Card/Auto Pay Accounts
Prepay Accounts

To enroll in any of these payment options, please call us at 530-743-3976 or 800-544-5336 and our staff will be glad to assist you.

In-House Credit Accounts

This is our most popular type of account because of its ease and convenience. Once your account is established, you will automatically receive bi-monthly statements for services performed.

Payment is due 10 days after said delivery or services. If your account becomes past due, please refer to our non-payment policy for options.

Please note: If you choose this option, we’ll run a credit check to determine if a deposit is needed to establish your account based on your credit score. Once it has been determined if a deposit is needed or not, upon agreement with you, the account is established.

Budget Plan Accounts

In order to help our customers ease the pain of high winter bills, we have a budget plan available.

Through this plan, your estimated annual fuel payment will be spread out over 12 months so that each month’s payment will be manageable and predictable—no spikes or surprises during the peak winter months.

In-House Credit Accounts
Budget Plan Accounts
Credit Card/Auto Pay Accounts
Prepay Accounts

If this sounds like a good option for your budget, give us a call and we’ll set you up with low, individualized monthly payments for the year.

Budget Plan Conditions

If you’re a new customer and do not have any history, your payment will be based on appliances in the home and/or prior home history until sufficient usage history is established, at which time we will reevaluate and adjust payments to fit your usage.
During the months of February, June, and October, your budget plan will be reevaluated to verify that your budget payment is going to keep your bill balanced over a 12-month period. If we need to make an adjustment to meet the above, it will be adjusted on your statement and reflected on your next bill.
Once you are enrolled in the budget plan, you will remain on the plan until either (a) you call us directly to discontinue, or (b) you miss two continuous budget payments.
If you miss two budget plan payments, you will automatically be taken off the budget plan and your account will be due and payable in full—no exceptions. Once the account is paid in full, if you wish to go back on the budget plan, all rules stated above will be followed.

Credit Card/Auto Pay Accounts

For your convenience, you may set up an automated monthly credit card account. With this plan:

You may choose which date of the month you would like your credit card processed (excluding 29–31).
You will be sent a statement prior to each transaction showing the amount that will be charged to your credit card.

To set up an account, please call our office at (800) 544-5336 with your credit card information.

Prepay Accounts

While we do not offer cash on delivery (COD) accounts, you may prepay in the office during our regular business hours (Monday–Friday, 8:00am–4:00pm). If you choose to be a prepay customer, you will be expected to keep track of your own fuel levels and call us when your tank is at 30% in order for our driver to make arrangements for a delivery.

We strongly discourage this option, as it tends to cause hardship for the customer and the driver alike.

out-of-gas-policy

Out of Gas Policy

To Our Valued Customers:

To comply with insurance requirements, this is to inform you of our policy for servicing customers who run out of gas. We are in business to service you and provide a safe working environment for our employees. Unfortunately, we realize there may be times when you unexpectedly run out of gas. This can create an unsafe environment for both you and our delivery drivers.

In addition, our drivers run regular routes to maximize their efficiency and minimize operating costs, which keeps our gas costs to our customers competitive. Some customers who run out of gas may experience a long wait before the delivery driver can bring gas to your location.

If you experience a situation where you run out of gas, you should:

Close the service valve on the propane storage tank
Shut off all appliance valves
Call Brown’s Gas Company immediately

It is imperative that you are at home so we can check the entire gas system for leaks and light all pilots. If we arrive and NO ONE IS HOME, and we find that your tank is empty, WE WILL NOT FILL YOUR TANK. The driver will leave an “Out of Gas” tag instructing you to call us.

Depending upon staff availability, you may request a special trip other than your regularly scheduled day during office hours (8:00am–4:00pm, Monday–Friday).

The following is a list of charges:

Customers on “Keep Full” – NO CHARGE unless due to non-payment
Customers on “Will Call” and/or “Prepay” – $120.00
Delinquent “Keep Full” – $120.00

Delinquent Account Balances Are Due and Payable at Time of Delivery in Addition to the above Fees.

As a friendly reminder, in order to avoid a propane run-out, always order your next delivery when your tank reaches 30%, allowing seven (7) to ten (10) business days for scheduling. Delivery requests can be made after business hours with our answering service. Be sure to leave your name, address, telephone number, and amount of gallons you’d like to order (100 gallon minimum). If prepaying, contact our office prior to your delivery for payment arrangement. If you are NOT already a Keep Full customer and would like to be put on a Keep Full service at this time, please contact our office so we can change your service status.

WARNING: If any Keep Full customer runs out of gas and has not kept their account current, they will be treated and charged as a Will Call customer.

Non-payment-policy

Non-Payment Policy

Any customer’s account that reaches 61 days past due from the original due date and has not made payment arrangements will be subject to one or more of the following:

An automatic $250.00 deposit will be added to your account. You will not receive any warnings, letters, or telephone calls. Note: If you already have a deposit on your account, it does not exempt you from having another $250.00 deposit added to your account or you will become to a C.O.D.
If you make a payment by check and the check is returned due to NSF (non-sufficient funds), your tank will be immediately locked off (1st offense), or our equipment will be picked up (any further offenses). You will not receive any warnings, letters, or telephone calls. Please note that any NSF transaction incurs a $35.00 fee.
If your tank gets locked off for non-payment or NSF, there will be a 3 day minimum loss of service wait before a Brown’s Gas Company service technician will come to unlock your tank and re-light your pilots.
After your 3 day loss of service wait, you will be switched to a C.O.D. customer, pay a $250.00 deposit and a $120.00 reconnection fee, if applicable, as well as any monies due on the account in order to have the service re-established. All monies will be due and payable at the time the service is reconnected.

If you have made payment arrangements and do not make your payments as agreed, you may be subject to the above.