Non-Payment Policy

Any customer’s account that reaches 61 days past due from the original due date and has not made payment arrangements will be subject to one or more of the following:

  • An automatic $250.00 deposit will be added to your account. You will not receive any warnings, letters, or telephone calls. Note: If you already have a deposit on your account, it does not exempt you from having another $250.00 deposit added to your account.
  • If you make a payment by check and the check is returned due to NSF (non-sufficient funds), your tank will be immediately locked off (1st offense), or our equipment will be picked up (any further offenses). You will not receive any warnings, letters, or telephone calls. Please note that any NSF transaction incurs a $35.00 fee.
  • If your tank gets locked off for non-payment or NSF, there will be a 3 day minimum loss of service wait before a Brown’s Gas Company service technician will come to unlock your tank and re-light your pilots.
  • After your 3 day loss of service wait, you will pay a $250.00 deposit and a $80.00 reconnection fee, if applicable, as well as any monies due on the account in order to have the service re-established. All monies will be due and payable at the time the service is reconnected.

If you have made payment arrangements and do not make your payments as agreed, you may be subject to the above.